shipping & returns

postage

FREE standard UK delivery (Royal Mail 2nd Class) will be applied to all orders over £40. Please note that your basket contents must amount to £40 in value once a discount code has been applied to qualify for free UK delivery.

No discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders. 

We ship UK orders within 2 working days after an order is placed. All standard deliveries will be sent Royal Mail 2nd class and can usually be expected within 2-4 business days unless 1st class is paid for.

Wholesale (carriage fee applies) or high-value orders will be sent with a courier on either a 24hr or 48hr service.

promotional codes

Promotional codes may be issued from time to time. They can be applied to all private orders, regardless of value. Exclusions may apply to some promotions.

 


refunds & returns

We hope that you will love your products when they arrive but if anything isn't right we are happy to help. Contact us on rueandcole@outlook.com and we'll get back to you as soon as possible.

We take every care to ensure your balms are properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. We sadly cannot refund or replace products that have been used. 


If your package arrives damaged you may return your unused product(s) for a full refund within 14 days of delivery. Please contact us for further details.